Frequently Asked Questions

Thank you for your purchase! You will receive a confirmation email with the details of your order. We are preparing your shipment and will update you as soon as your package is on its way.

If you have not received the confirmation email within a few minutes, check your spam folder. If you still can’t find it, contact us for assistance.

If you have chosen bank transfer as a payment method, you will find the details of our bank account in the confirmation email. Be sure to include the order number in the transfer description.

Bank transfer payments are processed as soon as we receive the funds, which can take a few working days. We will send you a confirmation email as soon as the payment is confirmed.

If you wish to modify or cancel your order, contact us as soon as possible. We will do our best to accommodate your request, but please note that orders already in processing may not be modifiable.

If your credit card payment was unsuccessful, we recommend verifying the card details and trying again. If the problem persists, contact your bank or try another payment method.

Once shipped, we will send you an email with the tracking number. You can use it to monitor the shipment on the courier’s website.

If your order arrives damaged or does not match what you ordered, contact us immediately. We will assist with the return or replacement of the product.

We offer a return policy within a certain period of time from receiving the order. Visit our return policy page for details on the return process.

We’re here to help! Check our Support page. Contact us via email, phone, or by using the contact form on our website for any questions or assistance.

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